Terms & Conditions

These terms apply to every visitor to this website and to every client who engages DigitalEra for digital marketing, AI, website, automation or training services. By using this website or accepting a proposal from us, you agree to the terms set out below.

Where a signed proposal, quotation or statement of work differs from this page, the signed document takes precedence for that engagement.

DigitalEra provides digital marketing, search engine optimisation, social media management, paid advertising, branding, lead generation, AI image and video production, AI website design, chatbot development, business and CRM automation, and professional training programmes.

The exact deliverables, timelines, review rounds and reporting cadence for your engagement are defined in your written proposal. Anything outside that scope is treated as a new request and quoted separately before work begins.

Marketing and SEO outcomes depend on factors outside our control, including your market, pricing, competition and platform policies. We commit to effort, expertise and transparent reporting, not to specific ranking or revenue guarantees.

Projects generally begin after an advance payment stated in the proposal, with the balance due at agreed milestones or on delivery. Retainers and training fees are payable in advance for each billing cycle.

Advertising budgets, platform fees, domain, hosting, licence, plugin and third-party subscription costs are separate from our service fees unless the proposal says otherwise.

Applicable taxes are charged as per Indian law. Delayed payments may pause active work, campaigns and support until the account is settled.

Because our work is delivered as time, expertise and custom assets, amounts paid for work already completed or in progress are non-refundable.

If we have not started work on a project, an advance may be refunded after deducting any third-party costs already incurred on your behalf.

For training programmes, fees may be refunded if a written request is received before the batch start date. Once classes, recordings or course material have been accessed, fees are non-refundable, though a transfer to a later batch may be offered at our discretion.

Advertising spend already delivered on Meta, Google or other platforms is controlled by those platforms and cannot be refunded by us.

Either party may end a retainer engagement with 15 days' written notice. Work in progress up to the end of the notice period remains payable.

Fixed-scope projects cancelled midway are billed for completed stages, and delivered assets are handed over once the outstanding amount is cleared.

We may decline or discontinue an engagement where the requested work is unlawful, misleading, abusive, or in breach of an advertising platform's policies.

You agree to provide accurate business information, content, brand assets, platform access and timely feedback. Delays in approvals or inputs shift project timelines accordingly.

You confirm that any material you supply — text, images, logos, videos, testimonials, data — is either owned by you or properly licensed, and does not infringe anyone's rights.

You are responsible for the legal compliance of claims made about your products or services, including any regulated industry requirements.

On full payment, final approved deliverables created specifically for you — website builds, creatives, copy, videos, automation configurations — become yours to use for your business.

DigitalEra retains ownership of its internal frameworks, templates, code libraries, prompts, training material and processes used to produce those deliverables.

Third-party fonts, stock assets, plugins and software remain subject to their own licences. Unless you ask otherwise in writing, we may display non-confidential work in our portfolio.

Both parties agree to keep commercial information, credentials, pricing and strategy documents confidential and to use them only for the purpose of the engagement.

We limit access to your accounts to team members who need it, and we remove access on request or at the end of an engagement.

DigitalEra's total liability for any claim relating to an engagement is limited to the fees paid by you for the specific service giving rise to the claim, over the three months preceding the claim.

We are not liable for indirect or consequential losses, including lost profits, lost data, business interruption, or losses caused by third-party platforms, hosting providers, algorithm changes, account suspensions or force majeure events.

Our work often runs on third-party services such as Google, Meta, WhatsApp, hosting providers, CRM tools and AI providers. Their terms, availability, pricing and policies govern those platforms and can change without notice.

We may update these terms to reflect changes in our services or in applicable law. The version published on this page at the time of your engagement applies to it.

These terms are governed by the laws of India, and the courts of Bangalore, Karnataka have exclusive jurisdiction over any dispute.

For any question about these terms, contact DigitalEra at digitalera@gmail.com or +91 72079 26206. Office: 2nd Floor, SK Complex, Attibele-Anekal Road, Attibele, Bangalore – 562107, Karnataka, India.